Frequently Asked Questions

Please feel free to contact me with any additional questions or book a consultation if you would like to discuss your specific situation by phone, video chat or in person. 

Frequently Asked Questions

Where are you located?

Destination Wellness is a mobile service so I typically come to you but we may set up an appointment at my home in Caledonia. If you are unsure if you live in my service area please contact me and I will let you know if I am able to accommodate your location. Back to top.

What are your hours of operation?

All over the map! If you feel this service is appropriate for you, please contact me with your preferred time of day for an appointment and I will get back to you with my availability. As this is a part-time business I will be limiting the days per week I will see clients, however, I hope to keep my hours flexible on these available days. Back to top. 

Do I need a referral from my doctor before seeking treatment?

A doctor’s referral is NOT required to begin physiotherapy. However, if you have third party insurance and will be seeking reimbursement, you need to check with your insurance company to see if they require a doctor’s referral. Back to top.

Is physiotherapy covered by OHIP?

Some physiotherapy is covered under the Ontario Health Insurance Plan, however, Destination Wellness is NOT an OHIP service. Visit https://www.ontario.ca/page/get-physiotherapy to see if you qualify for government funded physiotherapy and find services near you. Back to top.

Is my physiotherapy covered by my third party insurance plan through work?

Many third party insurance companies do cover physiotherapy services. It is your responsibility to contact your insurance company and find out if you are covered and what you need to seek reimbursement (referrals, estimates etc.). It is important to get ALL relevant plan information so you need to ask the right questions (ie. Is a referral required? What is my total coverage allowance? Is there a deductible? Is there a maximum per visit? Is my assessment covered? Does my plan run on a calendar year? etc.). If you are having a difficult time determining or understanding your insurance information and need help with this process I would be able to assist you in a consultation setting but keep in mind if you set aside some time most questions can be answered by your insurance company over the phone. Back to top.

Can you bill my insurance directly?

Even if you have third party insurance coverage for physiotherapy it is NOT my policy to directly bill your insurance company. All services must be paid for up front and you are responsible for seeking reimbursement. Back to top.

My insurance company needs your registration number, what is it?

My professional licence registration number with the College of Physiotherapists of Ontario is 14062. This number should be clearly visible on all receipts you receive from me. If I provide you with a physiotherapy receipt that does not contain this information kindly contact me to let me know. Note that gua sha and yoga sessions may be incorporated into your physiotherapy treatment but on their own will not be reimbursable by your insurance company. My Contemporary Medical Acupuncture Graduate number is 071-S10, however acupuncture is a component of my physiotherapy treatment plans and will not be billed separately. Please contact me if your insurance company requires any further information. Back to top.

My infant/child has been referred for physiotherapy, can you treat them?

As stated above, some OHIP funded physiotherapy is available in our area and your child may qualify. There are certainly situations where in home services would be beneficial (ie. your 4 week old baby has torticollis or baby flat head and you would prefer not to leave your home for an appointment) but each scenario is unique so please feel free to contact me. If appropriate, I am happy to treat clients of all ages. Back to top.

How do I pay for services?

Services will be invoiced immediately upon completion and payment can be made by cash, cheque, e-transfer or credit card. VISA and MasterCard are accepted via portable PAYD Moneris iPhone reader. A detailed receipt will be provided which you can use to submit for reimbursement if your insurance company allows. Each receipt identifies the service provided along with my associated credentials and licence numbers. Back to top.

Is there HST on top of your advertised fees?

No, there is no HST on physiotherapy services. As a very small business there is no HST on products at this time. If this changes in the future, advertised fees will be adjusted to reflect inclusion of HST. Back to top.

I have a workplace injury filed through WSIB, can you treat me?

No, these services are not covered through the Workplace Safety and Insurance Board. If you choose Destination Wellness you will need to pay out of pocket for services rendered. Back to top.

I was injured in a motor vehicle accident and am seeking treatment through my MVA insurance, can you treat me?

No, these services are not covered through MVA insurance. If you choose Destination Wellness you will need to pay out of pocket for services rendered. Back to top.

How is this service different from others available?

Destination Wellness provides one-on-one services in your own environment or mine. I will travel to you and be the only individual involved in your care. I will offer the same treatment options you would expect in a clinic environment with more flexibility in terms of duration of sessions. Back to top.

How do I know if I need physiotherapy?

Physiotherapy can be a valuable option to treat existing dysfunctions but can also be part of a healthy lifestyle and injury prevention. If you have a health and wellness goal physiotherapy can probably contribute to attaining it. I often have people ask me when they should seek help and I usually recommend trusting your instincts but this only works if you are listening closely to what your body is telling you. It is typically beneficial to seek advice or treatment as soon as you identify an issue. If you are seeing the right practitioners they will let you know if treatment is appropriate or not. Often issues will resolve themselves with no intervention, however, it is possible to end up with compensatory issues that will complicate things and require even more treatment. It is tricky to know when to seek treatment but listen to your body and seek care from someone you trust will be honest with you. Back to top.

What types of treatment are available?

See Treatment Descriptions for information about available techniques. Feel free to contact me to ask further questions or make requests if there is something that interests you. The combination of treatments that I recommend is unique with every case and every individual. I only recommend and perform techniques that I believe in and will not suggest unnecessary treatment. Back to top.

Should I stop seeing my other healthcare providers before booking with you?

I am very comfortable co-treating and am happy to communicate with other practitioners involved in your care. There is no reason to discontinue treatment unless there are concerns that it would be counterproductive to progress or services are redundant. If you are unsure of this please discuss with your existing practitioner or book a consultation to discuss further. Back to top.

I have been to physiotherapy for this injury before, do I need another assessment?

Yes, even if you recently had an assessment performed it is imperative that I complete an assessment to develop an understanding of your situation and to develop a treatment plan. If for example you are transferring from another physiotherapists' care or your insurance company does not cover an assessment I am happy to troubleshoot with you. Back to top.

Should I wait until I get diagnostic imaging results? What do the results mean?

There is no need to wait until you get diagnostic imaging results. If you already have results I am interested in seeing them but your treatment plan will be based mainly on what your body is telling me and not just on what imaging reports convey. Symptoms can vary widely between individuals based on how their body is perceiving an issue which is why treatment plans must be specially designed for you. Back to top.

How do I know if this will work for me?

As with any treatment technique or style, there is no guarantee of positive results. I typically advise clients to trust their instincts and maintain a positive attitude. If you are interested in a treatment and believe it could work for you it is worth a try. If you are not confident in a treatment or can’t at least keep an open mind there is no sense investing in it. One thing I can guarantee is that I will be completely honest if I don’t feel my services are right for you. I pride myself on integrity and professionalism and make an effort to know my own limitations as well as the strengths of others so I can refer when appropriate. Back to top.

Can my breastfeeding support or yoga be billed as physiotherapy?

The only way any treatment, including breastfeeding support, yoga, gua sha and acupuncture, can be "billed as physiotherapy" is if they are part of your recommended treatment plan to achieve your physiotherapy goals. In order for this to happen, an initial physiotherapy assessment must take place and goals need to be set. It is fraudulent to bill these services as physiotherapy without a proper assessment. If you are interested in yoga services without having a physiotherapy assessment you will not receive a 'physiotherapy' receipt and therefore will not qualify for reimbursement from your third party insurance. In summary, I am happy to provide yoga instruction to anyone interested but it will only fall under the umbrella of physiotherapy if it is a legitimate component of a treatment plan. Back to top.

Are you a Lactation Consultant?

I am NOT a Lactation Consultant (LC). I am a Registered Physiotherapist with training in breast health and within my scope of practice can evaluate and treat conditions related to breast function or function of coordinated feeding in an infant. This may include evaluation of structures, positioning, manual treatment of the infant or breast and education. It is not within my scope of practice to discuss volume of milk or formula being provided and I will always refer to an LC in those instances.

Your wellness awaits.